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Samsung LYNK Cloud is redefining the hospitality industry with its innovative cloud-based solutions. In this interview, we talked with Alan Balas how Lynk Cloud enhances guest experiences, streamlines operations, and drives profitability through cutting-edge technology and real-time insights.
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Human-Centred Leadership in Hospitality: Why Emotional Intelligence Drives Real Results
As technology accelerates and operational demands rise, strong leadership in hospitality increasingly depends on soft skills. Dinka argues that emotional intelligence, communication, and coaching-based management are not optional, they’re critical drivers of team performance and commercial success.
In this article, they highlight how aligning people strategy with business goals helps hotels navigate change, reduce turnover, and build resilient, high-performing teams in an era of rapid transformation.
